Promotional Terms

Applicability: These terms and conditions apply to promotional offers provided by various Vaultra Storage locations.

Customer Agreement: By participating in any of the promotions offered by Vaultra Storage, customers agree to abide by these Terms.

Promotion Validity: Promotions are time-limited and may have specific start and end dates. They are subject to change and apply to select units. Please check with your facility for available discounts.

Location Specific Promotional Exclusivity: Some promotions apply exclusively to specific locations.

Automatic Application: In some cases, promotional benefits like free four weeks are automatically applied upon fulfilling certain criteria (e.g., sign-up for 8 weeks or more, with payment for non-discounted weeks obtained).

Onsite Promotions: Locations may offer different promotions when customers visit the physical site.

Conditions for New Customers: Some promotions may have specific conditions that apply to new customers or are only applicable to said persons.

Admin Fee: A one-time $20 administration fee and an $18.99 lock fee are added to the cost of your unit. Some locations may waive the administration fee as a special benefit.

Prohibited Items: To ensure the safety of everyone, specific items cannot be stored in our units. Click here to learn more.

Price Match: Valid only for units of the exact same size and features. The competing quote must also come from a self-storage provider within a 10-kilometer radius of select Vaultra Locations. Available for new customers only, subject to availability.

Available for new customers only
Inclusion of additional promotions, subject to discretion of Vaultra staff at time of rental

Refer + Earn: Eligible for new customers only. Bonus amount: $100 for larger units (10×10 and larger), $50 for smaller units. Referral bonus payment is contingent on 8 weeks of rental by referred customer. Stacked Lockers, Max Value Lockers, Student Storage Lockers, & Mailbox Units (5.5×5.4) not applicable.

Moving & Storage Bundle Discounts and Availability: Promotions apply to specific units, are subject to availability, and cannot be combined with other offers. Discounts are available for both move-in and move-out fees, and advanced booking is required for all promotions. Please note that our item plan doesn’t have insurance cover. Customers may request a confirmation letter for plan cancellations. This document, bearing our company name, serves to affirm the cessation of recurring credit card charges and can be delivered automatically via email or upon customer request.

The following terms and conditions apply to Vaultra Storage’s complimentary Moving on Storage Rentals

Eligibility:
- The free moving service is available only for customers moving into a Vaultra Storage unit.
- This offer applies to storage unit rentals with a maximum size of 10×30.
Minimum Stay Requirement:
- A minimum stay is required to qualify for this service, and the duration may vary depending on the unit size and the Vaultra Storage location. For example, a minimum 8-week commitment applies to 5×5 units at Vaultra Storage Castlefield and Vaultra Storage Lenworth. Early termination may result in charges for the moving service. Click here to learn more.
Availability:
- The moving service is subject to availability. Vaultra Storage reserves the right to provide the service based on the schedule, staffing, and resources available.
Move-In Only:
- The complimentary moving service is offered for the initial move-in to the storage unit only. Additional moves or relocations will be subject to regular service rates.
Scheduling:
- Once eligibility is confirmed, our team will work with you to arrange a convenient moving date. Please note that scheduling is based on a first-come, first-served basis and may require flexibility to accommodate demand.
Service Area:
- The free moving service may be limited to specific geographical areas. Customers are encouraged to confirm eligibility for their location with their Vaultra Storage representative.
Service Limitations:
- Vaultra Storage reserves the right to refuse or limit the service in cases where the move includes items prohibited by our storage policies, unsafe or hazardous materials, or items that exceed standard weight or size limits.
Changes to Terms:
- Vaultra Storage may amend these terms and conditions at any time. Customers will be notified of any changes that may impact their reservation.

Moving & Storage Buy 4 Weeks Get 4 Weeks Free:

Eligibility:
- This promotion is available to new customers who purchase our moving and storage bundle.
- The offer applies to standard storage units and is subject to availability at participating Vaultra Storage locations.
Minimum Rental Period:
- To qualify for the promotion, customers must commit to a minimum rental period of 8 consecutive weeks.
- The first 4 weeks will be billed at the regular rental rate, and the subsequent 4 weeks will be provided free of charge.
Payment Terms:
- Payment for the first 4 weeks must be made in advance to activate the promotion.
- Additional fees may apply for optional services such as insurance, packing materials, or special handling.

Student Saver Bundle:

Eligibility:
- This promotion is available to new customers who purchase our student saver bundle.
- Rate of $35.00 CDN
  - This offer applies to standard 5×5 units at either Vaultra Storage Markham or Vaultra Storage Brampton locations.
- Rate of $75.00 CDN
  - This offer applies to standard 5×10 units at either Vaultra Storage Markham or Vaultra Storage Brampton locations.
- Valid student ID required at time of payment.
- Note 5×5.4 units are not applicable to this promotion.
- Not applicable with any other promotions or offers
- Offer ends April 30th, 2025
Minimum Rental Period:
- To qualify for the promotion, customers must commit to a minimum rental period of 16 consecutive weeks.
- Fees are not waived for phone inquiries.
Return of items
- Return of items fee based on size of unit, starting at $125 CDN. No cancellation or administration fee for all online reservations.
Payment Terms:
- Upfront payment for storage unit & moving to be made at the time of booking.
- Additional fees may apply for optional services such as insurance, packing materials, or special handling.

Package Holding Terms and Conditions

By using Vaultra’s Mailbox Units and service, customers agree to the following terms and conditions:

Service Scope
Vaultra Self Storage offers limited package holding services, which include the acceptance and secure storage of eligible packages under the conditions outlined herein.
Eligibility Criteria
- Each individual package must weigh less than 10 pounds (4.5 kg) and be no larger than a banker’s box or document storage box.
- Packages may be stored in a secure Vaultra storage locker by staff for a maximum period of five (5) business days from the date of delivery.
Notification
Customers will be notified of package arrival via the email address and/or telephone number on file. It is the Customer’s responsibility to ensure contact information remains current and accurate.
Access and Handling
If a customer provides advance consent and access (e.g., locker key or code), Vaultra staff may transfer packages into the designated locker on behalf of the Customer. This service is performed solely at the Customer’s risk and discretion.
Prohibited Items
All packages must comply with Vaultra’s house rules and prohibited items policy, which prohibits the storage or delivery of any illegal, hazardous, perishable, flammable, or otherwise restricted materials. Any package in violation will be refused, returned to sender, or reported to the appropriate authorities.
Liability Disclaimer
Vaultra does not accept liability for lost, stolen, delayed, or damaged packages under any circumstances. The Customer acknowledges and agrees that all risk associated with shipping, delivery, and storage of packages remains solely with the Customer and/or the courier.
Refusal of Service
Vaultra reserves the right, at its sole discretion, to refuse any package or suspend this service at any time, with or without prior notice.
Amendments
Vaultra reserves the right to modify these terms and conditions at any time. Continued use of this service following any such changes constitutes acceptance of the revised terms.

Protection Plan Waiver, Max Value Lockers, Student Savers & Mail Box

Eligibility:

The option to waive the protection plan is available exclusively for Max Value Lockers, Mail Box Units, and Student Savers.
This waiver option is not applicable to any other unit types.

Process:

Online Payment: Customers who complete their rental with an online payment will receive a credit on the subsequent invoice for total cost of the $14.95 plus applicable taxes.
Online Reservation: For customers reserving online, any protection plan added during the reservation process will automatically be removed from the final invoice when completing rentals with a Vaultra representative.

Conditions:

Credits from waived protection plans will be applied to the next billing cycle and cannot be converted to cash or transferred.
This offer is only applicable on Max Value Lockers, Mail Box Units, and Student Savers while quantity last.
Protection plan for a Max Value Lockers, Mail Box Units, and/or Student Saver unit cannot be combined with existing protection plan for larger units for existing customers.
Vaultra Storage is not liable for any lost or damaged packages delivered to the facility.
Customer must sign a Protection Plan Exemption Form to be eligible to waive the protection plan

For more information or assistance, please contact our customer service team.

Subject to Change: These terms and conditions are subject to change, and customers are advised to check with the specific location for the most up-to-date information on promotions and offers.

Please note that the promotions are specific to each location, and the terms and durations of the promotions may vary.