Promotional Terms

Applicability: These terms and conditions apply to promotional offers provided by various Vaultra Storage locations.

Customer Agreement: By participating in any of the promotions offered by Vaultra Storage, customers agree to abide by these Terms.

Promotional Price Terms: Promotional prices are valid only for the specific promotional period selected at the time of booking (e.g., “50% off 12 weeks”). After the promotional period ends, customers will be billed every 4 weeks at the regular unit rate, as listed on the date of reservation.

Examples:

“50% Off 4 Weeks” – 50% discount applies to the first 4-week billing cycle for the first two weeks of rental. Regular rental rate applies starting on week 5.
“50% Off 8 Weeks” – 50% discount applies for 8 weeks (2 billing cycles). Regular rate applies on week 9.
“50% Off 12 Weeks” – 50% discount applies for 12 weeks (3 billing cycles). Regular rate applies on week 13.

Please note: Promotions may be location- and unit-specific, and availability can vary. Some promotions may require prepayment of the full promotional period, and online pricing may not always reflect these prepayment requirements. Customers are encouraged to check with their local Vaultra Storage facility to confirm current promotions, eligibility, and full pricing details for their selected unit and location.

Promotions do not extend beyond their stated duration and do not impact the ongoing billing rate unless explicitly stated. More than one promotion cannot be used simultaneously with the exception of moving and packings supply discounts and offers. Only one promotion per new customer. All final decisions regarding promotions and pricing at each facility are made at the discretion of the area managers

50% Off + 4 Weeks Free

Effective Location: Vaultra Storage Hamilton
Address: 274 Sherman Ave N, Hamilton, ON

This promotion provides 50% off storage fees for a period of 4, 8, or 12 weeks, depending on the selected offer.
To qualify, customers must prepay the full amount for the applicable portion of the discounted term (e.g., for 50% off 8 weeks, the customer prepays for 4 weeks).
Upon completion of the initial promotional period, the customer becomes eligible for an additional 4 weeks free.
The additional free period will be applied to the account through a secondary promotion.
This offer expires on August 31, 2025, and is subject to availability.

Vaultra Storage Black Friday Promotion

The following Terms & Conditions apply to Vaultra Storage’s Black Friday Promotion. This promotion is valid only for the specific facilities and unit types listed below and cannot be applied to any other Vaultra Storage locations or units not specified.

Admin Fee

The $0 administration fee offer for online rentals and reservations does not apply to Black Friday promotions.

Protection Plan

No protection plan is required for stacked units (as per current online offer).
A protection plan is required for all other units in Ontario, except stacked units on both the rented and free unit.

Other Conditions

Black Friday offers cannot be combined with any other promotions or discounts.
Offers available for new customers only.
For BOGO Unit offers, both units must be rented under the same customer’s name.
Offers are valid from November 1 to December 2, 2025.
The unit must be reserved by December 2, 2025 for promotional offers to apply.
Move-ins must be completed by December 31, 2025.
BOGO Weeks promotion is only available at Vaultra Storage Niagara, Vaultra Storage Grimsby, Vaultra Storage Hamilton, and, Vaultra Storage Sault Ste. Marie
Price Match Guarantee does not apply to any Black Friday offers.
Referral bonuses are not applicable on Black Friday units.

Rent One, Get One Free Unit Offer
Applicable to: Vaultra Storage Brampton & Vaultra Storage Markham

Rent one unit and receive a second unit free for up to 12 weeks (3 rent cycles)
The regular rental rate will apply to the free unit after the promotional period.
Cancellation of the first paid unit will void the free rent on the second unit.
The administration fee and protection plan apply to both the paid and free units.
Complimentary unit will be provided after the paid rental of the first unit is complete. This can be done by calling the facility office or visiting in person to complete rental.
The location of the free unit is subject to availability. Vaultra staff will make every effort to place both units next to each other whenever possible.

Rent 12, Get up to 12 Weeks Free Offer

Applicable to: Vaultra Storage Hamilton, Vaultra Storage Grimsby, Vaultra Storage Sault Ste. Marie, and Vaultra Storage Welland.

Additional savings available:
- Rent 4 Weeks, Get 4 Weeks Free
- Rent 8 Weeks, Get 8 Weeks Free
- Rent 12 Weeks, Get 12 Weeks Free

Participating Locations & Eligible Units

Vaultra Storage Hamilton

5×5 Premium Building Units
5×10 Premium Building Units
10×5 Premium Building Units

Vaultra Storage Niagara

10×15 Drive Up
8×19 POD
10×15 Indoor Heated

Vaultra Storage Grimsby

5×10
10×5
10×10 – Drive Up Units
10×15
10×20

Vaultra Storage Markham

5×5 Stacked Units
5×5
5×10 Units

Vaultra Storage Brampton

5×5 Stacked Units
5×5 Units

Vaultra Storage Welland

10×15 Drive Up Unit
5×10 Drive Up Unit
20×10 Indoor Unit

Vaultra Storage Sault Ste. Marie (SSM)

5×10 Units
10×5 Units
10×10 Units

Promotion Validity & Selection: Promotions are time-limited and may have specific start and end dates. Promotions vary by location and may apply to select units only. Some sites may offer multiple promotions on different units. Customers may select only one promotional offer per rental. To ensure the promotion applies to your desired unit, please speak directly with Vaultra Storage staff at your location. All promotional offers outlined here apply to self-storage rentals only and cannot be applied to our Moving & Storage Bundle packages.

Location Specific Promotional Exclusivity: Some promotions apply exclusively to specific locations.

Automatic Application: In some cases, promotional benefits like free four weeks are automatically applied upon fulfilling certain criteria (e.g., sign-up for 8 weeks or more, with payment for non-discounted weeks obtained).

Onsite Promotions: Locations may offer different promotions when customers visit the physical site.

Conditions for New Customers: Some promotions may have specific conditions that apply to new customers or are only applicable to said persons.

Admin Fee: A one-time $19.95 administration fee apply to your rental.

Free Lock: A complimentary lock will be included with all online reservations and online rentals.

Online Reservations: Online reservations do not guarantee that a storage unit is secured. All reservations are subject to availability and must be confirmed by a member of our team.

No Cancellation Fee: No cancellation fee applicable to cancelled reservations or prior to move in.

Prohibited Items: To ensure the safety of everyone, specific items cannot be stored in our units. Click here to learn more.

Price Match: Valid only for units of the exact same size and features. The competing quote must also come from a Self-Storage provider within a 5-kilometer radius of select Vaultra Locations. Available for new customers only, subject to availability on specific storage units.

Inclusion of additional promotions, subject to discretion of Vaultra staff at time of rental
Not applicable with any other offers.

Refer + Earn: Eligible for new customers only. Bonus amount: $100 for larger units (10×10 and larger), $50 for smaller units. Referral bonus payment is contingent on 8 weeks of rental by referred customer. Stacked Lockers, Max Value Lockers, Student Storage Lockers, & Mailbox Units (5.5×5.4) not applicable.

Free Storage Lockers

Eligibility
- Open to new, past, and current Vaultra customers.
- New Customers: Must rent an additional storage unit to qualify.
- Current Customers: Are eligible as part of their existing plan.
- Past Customers: Do not require an additional unit.
What’s Included
- No rental fee, no protection plan, no lock fee — for up to 12 weeks. One time administration fee required at move-in. No other costs apply.
Eligible Units
- Designated stacked and sky locker units only at participating locations, subject to availability.
Participating Locations
- This offer is valid exclusively at the following Vaultra Storage locations:
  - Brampton
  - Markham
  - Vaughan-Brampton (Hwy 50)

Promotion Period
- Available until April 30, 2026 or while quantities last, whichever comes first. Once a unit is secured, the full 12-week period applies even if it extends beyond April 30th.

After 12 Weeks
- Standard rates apply unless the customer cancels. Cancellation of the primary storage unit automatically terminates this offer.

Cancellation
- Cancel anytime at no cost. Notice required in person. All belongings must be removed by the agreed vacate date.

Student Saver Bundle:

Eligibility:
- This promotion is available to new customers who purchase our student saver bundle.
- Rate of $35.00 CDN – When You Choose Your Schools Pick Up Date
  - This offer applies to standard 5×5 units at either Vaultra Storage Markham, Vaultra Storage Brampton, or Vaultra Storage Vaughan-Brampton (Hwy 50) locations.
- Rate of $75.00 CDN
  - This offer applies to standard 5×10 units at either Vaultra Storage Markham, Vaultra Storage Brampton, or Vaultra Storage Vaughan-Brampton (Hwy 50) locations.
- Valid student ID required at time of payment.
- Not applicable with any other promotions or offers
- Offer ends April 30th, 2026
Minimum Rental Period:
- To qualify for the promotion, customers must commit to a minimum rental period of 20 consecutive cycles.
- Fees are not waived for phone inquiries.
Return of items
- Return of items fee based on size of unit, starting at $125 CDN. No cancellation fee on online reservations.
Payment Terms:
- Upfront payment for storage unit & moving to be made at the time of booking.
- Additional fees may apply for optional services such as insurance, packing materials, or special handling.

“Storage Goals” Contest

Official Contest Rules and Regulations

1.SPONSOR

The “Storage Goals” contest (the “Contest”) is sponsored and administered by Vaultra Asset Management (the “Sponsor”), 8623 McCowan Road, Markham, Ontario

2. CONTEST PERIOD

The Contest begins at 3:00:00 p.m. Eastern Time (“ET”) on Friday, June 12, 2026 and closes at 11:59:59 p.m. ET on Saturday, July 19, 2026 (the “Contest Period”). Entries received after the close of the Contest Period will not be eligible.

3. ELIGIBILITY

The Contest is open to legal residents of the Province of Ontario who are eighteen (18) years of age or older at the time of entry. Employees, officers, and directors of the Sponsor and its affiliated companies, and the members of their immediate families (parent, sibling, spouse, or child, regardless of where they live) or persons with whom they reside, are not eligible to enter or win.

Entrants who enter through Instagram must hold a valid, public Instagram account registered in their own name and must comply with Instagram’s Terms of Use. No social media account is required to enter by mail (see Rule 4(b)).

4. NO PURCHASE NECESSAY — HOW TO ENTER

(a) Instagram entry. During the Contest Period: (i) follow @vaultrastorage on Instagram; (ii) take a photo or video of the clutter you’re ready to send to storage; and (iii) post it to your public Instagram account, tagging @vaultrastorage and including the hashtag #StorageGoals. The post must be set to public and remain public for the duration of the Contest Period so the entry can be located and verified.

(b) Mail-in entry. To enter without a purchase or a social media account, print a photo of your clutter and mail it, along with your full name, telephone number, email address, and the words “Storage Goals Contest” clearly written on it, to: Storage Goals Contest, c/o Vaultra Storage, 8623 McCowan Road, Markham, Ontario L3P 4H1.

Mail-in entries must be received by the Sponsor no later than 11:59 p.m. ET on Saturday, July 19, 2026. Mail-in entries have the same chance of winning as Instagram entries.

Limit of one (1) entry per person across all entry methods. Entries generated by script, bot, or any automated means are void.

5. ENTRY CONTENT CONDITIONS

By entering, each entrant confirms that their photo or video: (a) is their own original content, taken by the entrant; (b) does not include any person who can be identified, other than the entrant, unless that person’s consent has been obtained (and the consent of a parent or guardian for anyone under 18); (c) does not contain content that is unlawful, offensive, defamatory, or otherwise inappropriate, as determined by the Sponsor; and (d) does not infringe the rights, including intellectual property rights, of any third party.

By entering, each entrant grants the Sponsor a non-exclusive, royalty-free licence to repost, share, and display their entry content on the Sponsor’s social media channels, website, and marketing materials, with credit to the entrant’s account where reasonably practicable. Entries that do not comply with these Official Rules may be disqualified at the Sponsor’s sole discretion.

6. PRIZES

There are three (3) prize packages available to be won (each, a “Prize”). Each Prize consists of:

(a) one (1) Trionda Pro Ball — approximate retail value $250 CAD;

(b) one (1) Uber Eats gift card — value $100 CAD; and

(c) Complimentary storage with a value of up to $150 CAD, provided at any of the following Vaultra Storage locations based on availability: Vaultra Markham, Vaultra Brampton, Vaultra Hwy 50, Vaultra Welland, or Vaultra Hamilton. The storage unit must be reserved by December 31, 2026 and occupancy must begin no later than January 31, 2027, or this component of the Prize is forfeited.

Total approximate retail value of each Prize: $500 CAD. Total approximate retail value of all Prizes: $1,500 CAD.

Prizes must be accepted as awarded, are not transferable, and may not be exchanged or redeemed for cash, except that the Sponsor reserves the right to substitute a prize or prize component of equal or greater value if a Prize or component becomes unavailable. Gift cards are subject to the terms and conditions of their respective issuers.

7. WINNER SELECTION AND ODDS

On Monday, July 20, 2026 at approximately 2 p.m. ET, three (3) eligible entries will be selected by random draw from all eligible entries received during the Contest Period. The draw will take place at the Sponsor’s head office in Markham, Ontario. Odds of winning depend on the number of eligible entries received during the Contest Period.

8. WINNER NOTIFICATION, SKILL-TESTING QUESTION, AND CLAIMING THE PRIZE

Selected entrants will be notified within two (2) business days of the draw — by direct message to the Instagram account used to enter, or by telephone or email for mail-in entries. Before being declared a winner, each selected entrant must: (a) correctly answer, unaided and within a limited time, a mathematical skill-testing question; and (b) sign and return the Sponsor’s declaration of eligibility and liability/publicity release form.

If a selected entrant does not respond within five (5) business days of the first notification attempt, cannot be reached, fails the skill-testing question, declines the Prize, or does not comply with these Official Rules, the selected entrant will be disqualified and forfeits the Prize, and the Sponsor may, at its discretion, select another eligible entry by random draw for that Prize.

9. PUBLICITY

By accepting a Prize, each winner consents to the Sponsor’s use of their name, city of residence, photograph, likeness, and entry content in Contest-related publicity and Sponsor marketing materials, in any media, without further compensation, unless prohibited by law.

10. PRIVACY

Personal information collected in connection with the Contest will be used by the Sponsor solely for the purposes of administering the Contest and awarding the Prizes, in accordance with the Sponsor’s privacy policy available at vaultrastorage.ca, and will not be sold or shared with third parties for marketing purposes. Entrants will not be added to any marketing list by virtue of entering the Contest unless they separately opt in.

11. GENERAL CONDITIONS

All entries become the property of the Sponsor for the purposes of Contest administration, and none will be returned. The Sponsor reserves the right to verify the eligibility of any entrant or entry, and to disqualify any entrant who tampers with the entry process, violates these Official Rules, or acts in a disruptive or unsportsmanlike manner. The Sponsor reserves the right, subject to applicable law, to amend these Official Rules or to suspend, modify, or terminate the Contest, in whole or in part, for any reason, including in the event of an error, technical problem, or any other cause beyond its reasonable control that interferes with the proper conduct of the Contest. The decisions of the Sponsor on all matters relating to the Contest are final and binding. The Contest is void where prohibited by law. The Contest is subject to all applicable federal, provincial, and municipal laws, and is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

12. RELEASES AND NON-AFFILIATION

This Contest is in no way sponsored, endorsed, or administered by, or associated with, Instagram or Meta Platforms, Inc. Each entrant releases Instagram and Meta Platforms, Inc. from any and all liability in connection with this Contest. Any questions, comments, or complaints regarding the Contest must be directed to the Sponsor, not to Instagram or Meta.

This Contest is not sponsored by, endorsed by, administered by, or in any way associated with adidas, Uber Technologies Inc., or Uber Eats, or any of their respective affiliates. All trademarks and product names are the property of their respective owners and are used solely to factually identify the prizes being awarded.

By entering, each entrant releases the Sponsor, its affiliates, and their respective directors, officers, employees, and agents from any and all liability arising from or in connection with participation in the Contest or the acceptance, use, or misuse of any Prize, to the maximum extent permitted by law.

Moving & Storage Bundle Discounts and Availability: Promotions apply to specific units, are subject to availability, and cannot be combined with other offers. Discounts are available for both move-in and move-out fees, and advanced booking is required for all promotions. Customers may request a confirmation letter for plan cancellations. This document, bearing our company name, serves to affirm the cessation of recurring credit card charges and can be delivered automatically via email or upon customer request.

The following terms and conditions apply to Vaultra Storage’s complimentary Moving on Storage Rentals

Eligibility:
- The free moving service is available only for customers moving into a Vaultra Storage unit at Vaultra Brampton, Vaultra Brampton-Vaughan (Hwy 50), Vaultra Markham and Vaultra Storage Hamilton.
- This offer is valid on storage units of all sizes at Vaultra Brampton, Vaultra Brampton-Vaughan (Hwy 50), and Vaultra Markham.
- At Vaultra Storage Hamilton, this offer is valid on storage units sized 5×10 or smaller only.
Minimum Stay Requirement:
- A prepayment of a 20 week stay is required to qualify for this service.
Availability:
- The moving service is subject to availability. Vaultra Storage reserves the right to provide the service based on the schedule, staffing, and resources available.
Move-In Only:
- The complimentary moving service is offered for the initial move-in to the storage unit only. Additional moves or relocations will be subject to regular service rates.
Scheduling:
- Once eligibility is confirmed, our team will work with you to arrange a convenient moving date. Please note that scheduling is based on a first-come, first-served basis and may require flexibility to accommodate demand.
Service Area:
- The free moving service may be limited to specific geographical areas. Customers are encouraged to confirm eligibility for their location with their Vaultra Storage representative.
Service Limitations:
- Vaultra Storage reserves the right to refuse or limit the service in cases where the move includes items prohibited by our storage policies, unsafe or hazardous materials, or items that exceed standard weight or size limits.
- The complimentary service includes a standard time allotment based on the reserved unit size, which covers most standard moving requirements. However, additional factors such as extra time required, multiple flights of stairs, long carry distances, or other non-standard moving conditions may result in additional charges at our standard rates. Full details will be clearly outlined by a Vaultra representative prior to your move.
Changes to Terms:
- Vaultra Storage may amend these terms and conditions at any time. Customers will be notified of any changes that may impact their reservation.

Package Holding Terms and Conditions

By using Vaultra’s Mailbox Units and service, customers agree to the following terms and conditions:

Service Scope
Vaultra Self Storage offers limited package holding services, which include the acceptance and secure storage of eligible packages under the conditions outlined herein.
Eligibility Criteria
- Each individual package must weigh less than 10 pounds (4.5 kg) and be no larger than a banker’s box or document storage box.
- Packages may be stored in a secure Vaultra storage locker by staff for a maximum period of five (5) business days from the date of delivery.
Notification
Customers will be notified of package arrival via the email address and/or telephone number on file. It is the Customer’s responsibility to ensure contact information remains current and accurate.
Key Authorization
Prior to using this service, customers must complete and sign a Key Authorization Form authorizing the facility to hold a key or access code to the customer’s designated locker. This form must be signed at the time of mailbox unit sign-up and is a condition of service enrolment. The Key Authorization Form will be retained on file for the duration of the customer’s tenancy and may be revoked in writing at any time, subject to suspension of this service.
Access and Handling
If a customer provides advance consent and access (e.g., locker key or code), Vaultra staff may transfer packages into the designated locker on behalf of the Customer. This service is performed solely at the Customer’s risk and discretion.
Prohibited Items
All packages must comply with Vaultra’s house rules and prohibited items policy, which prohibits the storage or delivery of any illegal, hazardous, perishable, flammable, or otherwise restricted materials. Any package in violation will be refused, returned to sender, or reported to the appropriate authorities.
Liability Disclaimer
Vaultra does not accept liability for lost, stolen, delayed, or damaged packages under any circumstances. The Customer acknowledges and agrees that all risk associated with shipping, delivery, and storage of packages remains solely with the Customer and/or the courier.
Refusal of Service
Vaultra reserves the right, at its sole discretion, to refuse any package or suspend this service at any time, with or without prior notice.
Amendments
Vaultra reserves the right to modify these terms and conditions at any time. Continued use of this service following any such changes constitutes acceptance of the revised terms.

Truck & Driver Service Terms & Conditions

These Terms and Conditions govern the Truck & Driver Service offered by Vaultra Storage (“Vaultra,” “we,” “us”) to eligible unit renters at select locations. They form part of and are incorporated into the Vaultra Storage Master Rental Agreement. By booking the Truck & Driver Service, you agree to these Terms and Conditions.

1. Eligibility

The Truck & Driver Service is available exclusively to customers with an active Vaultra Storage unit rental.

The service is currently available at the following locations:

Hamilton
Markham
Vaughan – Hwy 50
Brampton

2. Free Move-In Offer

Customers who prepay 12 weeks (3 billing cycles) of unit rent in full at the time of booking qualify for one complimentary move-in, including truck and driver.
The complimentary move includes up to 3 hours of truck and driver time.
Additional truck time beyond 3 hours will be billed at $50.00 per hour.
The complimentary move-in must be booked by telephone with your Vaultra location. It cannot be booked online or in person.

3. Prepayment & Refund Policy

The required 12-week prepayment is non-refundable.
Customers who move out before the end of the prepaid 12-week period forfeit any unused portion of the prepaid rent. No prorated refunds will be issued.
After the prepaid 12-week period ends, your rental automatically converts to Vaultra’s standard 4-week billing cycle unless notice to vacate has been provided in accordance with the Master Rental Agreement.

4. Cancellation, Rescheduling & Additional Fees

Scenario	Notice	Fee
Cancellation	Less than 24 hours	$150.00
Rescheduling	Less than 24 hours	$100.00
Additional truck time	Beyond 3 hours	$50.00/hour

Cancellation or rescheduling requests must be made by telephone to your Vaultra location.
Notice is calculated from the time you speak with a Vaultra representative, not from voicemail or digital messages.
Additional truck time is charged at the end of the appointment using the payment method on file.
All fees listed above are non-refundable.

5. Move-Out & Additional Truck Use

The Truck & Driver Service is also available for move-outs or additional truck use at $50.00 per hour, subject to availability.

Bookings must be made by telephone with your Vaultra location.

6. Customer Responsibilities

Customers are responsible for loading and unloading the truck. The driver operates the vehicle only.
Customers and any passengers are not permitted to ride in the truck during transport.
Customers are responsible for properly securing all belongings before transport.

7. Liability & Moving Protection

Vaultra’s commercial insurance covers the truck and driver only.
Customer belongings are not covered while in transit.
The customer is solely responsible for the condition and insurance of their belongings during transport.
Optional Moving Protection is available for $15.00. This is separate from the Tenant Protection Plan referenced in the Master Rental Agreement.
Vaultra is not liable for delays or losses resulting from circumstances beyond its reasonable control.

8. General

Vaultra reserves the right to modify, suspend, or discontinue the Truck & Driver Service or these Terms and Conditions at any time without prior notice.
These Terms and Conditions form part of the Vaultra Storage Master Rental Agreement. Capitalized terms not defined here have the meanings set out in the Master Rental Agreement.
For questions regarding the Truck & Driver Service, please contact your nearest Vaultra Storage location by telephone.

Move&Store^TMTerms & Conditions

To ensure transparency, here are the core terms of our complimentary Move&Store™ bundled service applicable to storage outside Vaultra Self-Storage facilities:

Storage Requirements

Minimum commitment: 16 weeks
No customer access during storage period

Payment & Billing

You pay every 4 weeks
Charges begin on the date of item pickup
You’ll receive an invoice at the start of each 4-week billing cycle

Early Termination Policy

If you cancel before the 16-week minimum, a fee will apply:
- Return fee based on volume and items
- Storage balance of the remaining term

Pickup & Drop-off Rules

FREE initial pickup (move-in) included
Returns require 48 hours’ notice minimum
Return cost depends on number and size of items returned

Security Protocols

Only Vaultra employees with biometric fingerprint access can enter
All staff undergo background checks
Facilities monitored 24/7 with full CCTV coverage
No third-party contractors or customer access permitted

Book Your Move&Store™ Bundle Now

Move smarter, store safer, and save more with Vaultra’s all-in-one storage bundle.

Subject to Change: These terms and conditions are subject to change, and customers are advised to check with the specific location for the most up-to-date information on promotions and offers.

Diverse Storage Terms & Conditions

These terms and conditions apply to Diverse Storage, located at 45225 Keith Wilson Road, Chilliwack, British Columbia. To view the terms & conditions for Diverse Storage, please click the button below.

Please note that the promotions are specific to each location, and the terms and durations of the promotions may vary.