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Self Storage Help Center

Questions

How It Works

  • You can store almost anything at Vaultra Storage as long as it’s not flammable or illegal. You cannot store gas, foods, dangerous chemicals or live animals.
  • We have self-storage units ranging in various sizes from small to large. If you’re wondering whether we can store what you have – ask us!
Select Vaultra Storage locations have outdoor vehicle parking.
Vaultra Storage units range in various sizes from 25 square feet to 300 square feet. The height of the storage units are between 6.5 and 8 feet. Please view our Storage Unit Size Guide or our Unit Size Calculator to determine the right size for you. If you require further assistance, please feel free to call us and one of our experts will be happy to assist you.
  • You can change your unit size on short notice, and we will accommodate you if we have the space available
  • There’s no charge for changing units and you will be invoiced only for the unit you use
  • Talk to the staff at Vaultra Storage and they’ll show you the alternatives

Storage Units

  • The minimum rental period is one full billing cycle.
  • There is no maximum length of stay.
Typically, you can move in fairly quickly if we have units available. This can be as quickly as the same day or the next day. Please contact a location near you to reserve a unit.
You do not need to inform us on how long you will be renting the unit for. However, it is always beneficial to let our staff know.

No, Vaultra Storage does not hold a key to any storage units. You are required to put your own lock on the rented self-storage unit and hold the key to the lock.

However, if requested with written authorization, Vaultra Storage will hold a key for customers to pass on to specific individuals to access their unit.

Yes, we do have locks available for purchase on site.
You may access your belongings at any time. We have 24-hour gate access at most locations. Please check a location near you for opening hours.
Due to liability reasons, our staff are not able to help lift or move any of your belongings.
Heated units keep the storage unit above 8 degrees Celsius so your belongings are protected from extreme temperatures. Climate controlled units regulate the humidity levels inside the units throughout the year and keep the temperature between 10 degrees Celsius and 25 degrees Celsius. Depending on the items you are storing, it may not be necessary to rent one of these units. Please speak with a Vaultra Storage staff member to evaluate your needs.

Pricing & Billing

  • Two forms of identification, one with photo ID (i.e. driver’s license or passport)
  • Payment (direct debit information, credit card, debit card, cheque or cash)
  • A secondary contact name, address and phone number
  • Lock (we sell them if you do not have one)

A credit card is not required to reserve a unit. Customers can reserve a unit directly online, through telephone and in person without providing a credit card. There are no penalties for cancelling a reservation prior to move-in.

  • The best way is to pay by credit card (VISA or MasterCard) or debit. All you have to do is fill out the form and then forget about it.
  • We accept the following methods of payment in person and online:
    • Credit card (VISA and MasterCard)
    • Debit card
    • Cash
    • Cheque/draft/money order
  • HST/GST is charged based on provincial requirements
  • Payments are based on your billing cycle

When renting a storage unit, a protection plan is mandatory in order to protect your belongings. We offer the following protection plans:

Tier 1: Covers up to $5,000

Tier 2: Covers up to $10,000

Tier 3: Covers up to $15,000

Tier 4: Covers up to $25,000

We do not provide protection on vehicles. Customers must have their own insurance on vehicles.

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