1) Choose your plan
2) Create your account
3) Select a date and time slot for the pickup.
4) Enter your billing details
We offer two plans:
Once logged into your account;
Our moving team and storage staff have undergone thorough background checks. Each member of the team goes through a rigorous training program to offer you the very best in customer service.
All furniture will need to be dissembled and ready for pick up prior to our staff arriving.
The minimum lease term is one billing cycle or 4 weeks.
We’re more than happy to transport and store your possessions but packing service is not a part of the provided service. If you require packing and moving supplies, please feel free to contact us.
Yes, that is preferred! As our goal is to complete your pick-up and get your items in to storage as efficiently as possible.
If you are storing luggage you can definitely fill them with items or clothing. Please ensure the total weight of the luggage does not exceed 50 lbs.
If you are storing furniture with storage compartments, they cannot be filled with your belongings. We ask that you empty these items before your pick-up to ensure safety of your items and our team.
To help you choose the correct unit size, you can use our unit size calculator. We also include 3D images of the units along with a list of sample items that can be stored in them. If you need further help, contact your local facility and one of our storage experts will be happy to help you determine what size storage unit will best fit your needs.
Yes, you can upsize or downsize a unit if you discover that you need more or less space. If you need to switch to a different storage unit, please speak to your facility manager for details.
Standard units are 8 feet tall.
Once logged into your account;
You don’t have to retrieve all of your items in storage at once. You can recall as little as one item, or as many as all of your belongings at a time.
Give us a call, we will try our best to accommodate any and all timelines. Additional fees may apply.
You can schedule an appointment to have items picked up or dropped off 7 days a week in 4-hour time windows: Monday – Friday (10 AM to 2PM) OR (2 PM to 6 PM). Saturday– Sunday (9AM – 1PM) OR (1PM – 5PM).
The moving team will reach out to you 30 minutes ahead of their arrival at the appointment.
Greyed out time slots indicate that there are no pick-ups/deliveries available at that time.
As long as you reschedule your appointment with minimum of 24 hours’ notice ahead of an appointment there is no rescheduling fee.
Rescheduling within 24 hours of an appointment will incur a $50 cancellation fee.
If you need to reschedule just sign into your account, under “Menu” then “Schedule”, you can cancel your existing booking and submit a new one.
As long as you cancel your appointment with minimum 24 hours’ notice ahead of an appointment there is no cancellation fee.
Cancelling within 24 hours of an appointment will incur a $50 cancellation fee.
If you need to cancel an appointment just sign into your account, under “Menu” then “Schedule”, you can cancel your existing booking.
You will not be billed until the day we pick up your items. Thereafter, you will be billed every 4 weeks.
You can log into your account and click on “My Invoices”.
After one billing cycle of 4 weeks has passed, you can cancel at any time.
Yes, a mandatory insurance of $5000 in coverage is required. This is included in the ordering process.
Yes, we can waive the insurance cost when you provide a waiver from your insurance provider with our location address and your unit number. Please call us for this adjustment.
Our Vaultra-boxes are 27”x17”x12”
Our boxes are the perfect size for moving everything from books to dishes to clothes to other household items They are also stackable so we can maximize your space!
Our moving team moves a lot of boxes every day, so as a courtesy to them, we ask you to limit each box to a maximum of 50 lbs (23kg).
Our boxes are an eco-friendly alternative to cardboard boxes. They are reusable and better for the environment. Our boxes will be fully sanitized and clean before reused. They are made of easy to recycle High Density Polyethylene, that is strong, sturdy and all around the best choice for moving or storing.
Youi must use the boxes we provide.
Our boxes are designed with your comfort in mind. They are built with a sturdy, single mold base with built-in handles which make them easy to carry. The two lid flaps lock in seamlessly and do not require any tape to hold shut. These boxes can be stacked safely on top of each other without having to worry about crushing the contents underneath.
Each of our boxes are thoroughly cleaned and disinfected after each use.
When we pick up the boxes, we will provide signature sealed tags to ensure the utmost privacy of your belongings.
Try to distribute weight across your boxes. Spread heavier items, such as books, across several boxes. Keep in mind, we don’t take boxes weighing over 50 lbs.
Pack items together that you’ll likely want back at the same time (and make sure you label your boxes, too). For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Christmas decorations together.
A single box can hold 12 pairs of shoes, or 30 shirts and 10 sweaters.
If you’re not sure how many boxes to order, we recommend that you order extra, just in case. When our moving team comes to collect your filled boxes for storage, just return any empty boxes you don’t use at that time. We only charge for the boxes you store.
Call us if you need more and we’ll do our best to send them before your appointment. Alternatively, you can drop by our facility at 200 Fairbank Avenue, Toronto, to pick up more boxes.
A good rule of thumb is to order more boxes than you think you will need the first time. We only charge for the boxes you store.
Upon receiving your empty boxes, you have two weeks to schedule a pick-up.
Yes! Our moving team will wait up to 20 minutes for you to pack and/or unpack your boxes. But due to a tight pick-up and delivery schedule, they are unable to wait past the allotted 20 minutes which is why we ask that you have your storage items organized beforehand so you can quickly pack / unpack your items.
Depending on schedule availability, boxes can usually be delivered the day after your order is placed.
First step, snap it shut. Second step, our moving team will offer you a tamper-proof fastener at no extra cost. Label your box on the tab part of the fastener with a permanent marker and fasten. Done!
Each of our boxes have a unique ID attached on the side. We provide FREE blank peel and stick labels, and tracking sheet for each box. In order for you to keep track of what’s stored in each of your boxes, we recommend taking pictures of the items you’ll be storing, adding a name and description and uploading them into the virtual catalogue with the corresponding box ID.
Yes, someone over the age of 18 must be home to insure a safe transaction of the boxes. We require a signature upon delivery and pickup. However, we are flexible and can drop the boxes off anytime between 10AM and 6PM.
We can bring you the boxes on the day of the pickup. Our moving team will wait up to 20 minutes for you to pack your boxes. But due to a tight pick-up and delivery schedule, they are unable to wait past the allotted 20 minutes which is why we ask that you have your storage boxes packed beforehand
We realize that accidents happen. We will make every effort to ensure our plastic boxes can be rented again. If the box is damaged to the point that it cannot be rented again, there is a $25.00 replacement fee per box.
No problem! The boxes are $25 and we will charge your credit card that is on file.
Yes, we provide moving and packing supplies which can be purchased during the ordering process and delivered with your boxes.
Call us if you need more and we’ll do our best to send them before your appointment.
At present we do not have a refund policy.
Yes you may however for your security, our facility only accepts cylinder locks.
We will deliver you the keys for your unit on the day of the pickup.
Yes we will have a spare key in order to access your unit for retrieval only.
If you lost the key to your storage unit, please stop by the facility’s office during business hours so the location manager can help you regain access to your unit. As we use highly specialized locks for your unit, the keys cannot be copied so we will need get a new lock for your unit at a cost of $25.