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Document storage helps you keep your documents safe, secure, and well-organized, making it easier to locate and retrieve important information when needed. It also helps reduce clutter, saves space, and minimizes the risk of loss or damage to documents.
Almost any type of document can be stored in document storage, including but not limited to; contracts, legal documents, financial records, invoices, receipts, employee files, customer information, medical records, and other business-related or personal documents. The files just have to be stored in standard size Banker Boxes.
Yes, we provide professional document pickup and delivery service for your convenience. Our trained movers will pick up your documents from your specified location and deliver them to you. Please note that a pick-up/delivery fee may apply, which will cover the cost of transportation and handling. This service is designed to make it easy and hassle-free for you to securely transport your documents to and from our storage facility.
The minimum monthly charge for document storage is $75. This fee covers the basic storage service, including the secure storage of your documents in our facility, access to our management system, and basic security measures to protect your documents. Additional fees may apply for optional services, such as document pickup and delivery, and document retrieval based on your specific requirements.
Yes! For inquiries regarding volume discounts or customized plans tailored to your specific needs, please contact our sales team at 1-833-VAULTRA or document@vaultra.ca. Our sales team will be happy to assist you in creating a plan that meets your requirements and budget, providing you with the best possible pricing options for your document storage needs.
At our storage facility, we prioritize the security of your documents. With that in mind we provide the following security measures:
24/7 security camera recording: Our facility is equipped with high-quality security cameras that record activity around the clock, providing continuous surveillance.
Motion sensor cameras: Motion sensor cameras are strategically placed throughout the facility, helping to detect any unauthorized movement and trigger an immediate recording.
Alarm system: We have an alarm system in place that is monitored around the clock to alert our team in case of any security breaches or incidents.
Logged access to facility: Access to our facility is strictly controlled and logged, with only authorized personnel permitted to enter. This helps to ensure that only authorized individuals have access to the storage area.
Yes, you are welcome to visit our facility during office hours. Our facility is located at 200 Fairbank Ave, Toronto. However, please note that if you wish to pick up boxes from our facility, an appointment will be required. This allows us to ensure that we have the boxes ready for you and can provide prompt assistance. Please contact our team at 1-833-VAULTRA or document@vaultra.ca, to schedule an appointment for box pickup or to arrange for a visit to our facility.
As a new customer, the process is easy and straightforward:
Get a quote: Contact us at 1-833-VAULTRA or document@vaultra.ca to receive a quote for our document storage services.
Create an account: After receiving your quote, you can create an account with us, which will allow you to securely manage your storage plan online.
Select pickup date and time: Once your account is created, you can select a date and time slot for the pickup of your items. Our team will coordinate with you to ensure a smooth pickup process.
Enter billing details: During the account creation process, you will need to provide your billing details for payment purposes. This information will be securely stored and used for billing purposes according to our privacy policy.
Our team will then arrive at the scheduled pickup time to collect your items for storage. You can track and manage your storage plan through your online account, and we will take care of the rest. If you have any questions or need assistance with the process, please do not hesitate to contact our customer service team at 1-833-VAULTRA or document@vaultra.ca for support.
If you are an existing customer, you can easily request pickup for additional items to be stored by following these steps:
Log into your account: Visit our website and log into your account using your credentials.
Click on “Menu” then “Schedule”:Once logged in, click on the “Menu” tab, and then select “Schedule” from the drop-down menu.
Select “New pick up” on the right: Under the “Schedule” section, click on the “New pick up” button on the right-hand side of the screen.
Follow instructions to add new items: Follow the instructions provided to add the details of the new items you want to store, such as quantity, size, and description. Make sure to provide accurate information for efficient handling.
Schedule delivery: After adding the new items, proceed to the “Schedule Delivery” section to select a date and time slot for the pickup of the additional items.
Confirm billing details: Finally, review and confirm your billing details, including payment method and any associated charges.
Once the pickup request is submitted, our team will coordinate with you to arrange the pickup of the additional Documents for storage.
Pickup and drop-off appointments can be scheduled 7 days a week during the following time windows:
Monday to Friday:
Saturday and Sunday:
Our moving team will contact you 30 minutes before their arrival at the scheduled appointment time. Please ensure that you are available during the selected time window for a smooth pickup or drop-off experience. If you have any questions or need to reschedule, please contact our customer service team at 1-833-VAULTRA or document@vaultra.ca for assistance.
Yes, you can cancel an appointment for pick-up or delivery of your items. If you need to cancel, please provide a minimum of 24 hours’ notice before your scheduled appointment to avoid any cancellation fees. Canceling within 24 hours of an appointment will incur a $150 cancellation fee.
To cancel your appointment, follow these steps:
Please note that cancellation is subject to our cancellation policy and operational constraints. We recommend giving us ample notice if you need to cancel an appointment to avoid any fees.
Yes, for both pickup and delivery of your documents, someone over the age of 18 must be present at the specified location. We require a signature upon delivery and pickup to ensure a safe transaction and proper handling of the boxes. Our pickup and delivery time windows are between 10 AM and 6 PM, and we will do our best to accommodate your availability within these hours. Please ensure that someone is available to receive and sign for the documents during the scheduled time to ensure a smooth and successful transaction.
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