Frequently asked questions – Door to Door service
* Storage Size
* Storage Box
* Packaging Supplies
As a new customer, how do I purchase a plan and request to have my stuff picked up for storage?
Which plan is right for me?
As an existing customer, how can I request for more items to be picked up for storage?
How do I know your staff and movers are reliable?
Will your staff disassemble furniture for me?
What’s the minimum lease term?
Can you pack for me?
Do I need to have my items packed before your team arrives?
If I store luggage and furniture, can they be filled?
Can I get help choosing a size?
Can I change sizes later?
What is the height of your storage unit?
How do I get my stuff back?
Do I have to retrieve everything at once
How often can I get my stuff delivered?
I moved to a new place. Can I have my items delivered to my new address?
Can you rush deliveries?
When are pickup and drop-offs available?
When I try to schedule a delivery/pick-up, why are some time slots greyed out?
How soon can I have my items picked up or delivered?
Can I reschedule an appointment?
Can I cancel an appointment?
What if I need to cancel after I've already received the empty boxes for packing?
When will I be billed?
Where can I find my invoices?
Can I cancel my plan anytime?
Do I need insurance?
Can I get my own insurance?
What is the dimension of the Vaultra-Box?
Is there a weight limit on the boxes?
Are the boxes reusable / recyclable?
Can I use my own boxes?
How should I pack my boxes?
How do I know how many boxes I need?
What if I need more boxes in the middle of my packing?
After receiving boxes, how long can I hold onto them between appointments?
Will you wait while I pack / unpack my boxes?
How soon can I receive the boxes?
How do I secure the boxes?
How do I label my boxes? How do I keep track of what’s in each of my boxes?
Do I need to be home for Delivery of my boxes?
What if I don’t want my boxes delivered before the day of my pickup?
I accidentally damaged my rental box. What happens if I damage a box?
What if I want to keep or purchase your box(es)?
Do you provide packaging supplies?
What if I need more packaging supplies in the middle of my packing?
What’s your return policy on the packaging supplies?
Can I use my own locks?
How do I get the keys to my lock?
Will you have a spare key to my lock?
I lost my key, what do I do?